Shipping policy
Free Shipping on all orders over $99, Flat rate of $9.90 on orders under $99.
Delivery is currently only available to Australian destinations.
Delivery
Avanti Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by Avanti Australia are estimates only. Avanti Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, Avanti Australia cannot be held responsible for incorrectly entered delivery address.
To the extent permitted by law, Avanti Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.
Customer Care
Phone Support
Hours: Monday to Friday, 9am to 4pm
Phone: 1800 252 624
Our knowledgeable support team is ready to assist with product questions, warranty claims, and technical support.
Email Support
Fill out our contact form and our customer service team will be in touch shortly. We're here to help with any questions about our products and services.
Note: This support covers Australian and New Zealand enquiries only.
Age Verification for Knife and Controlled Item Purchases
In compliance with Queensland laws, we must verify the identity of any customer purchasing knives. If your order includes a Queensland address, you will be prompted to complete an age verification process after checkout.
You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.
South Australia (effective 1 July 2025)
Under South Australian law, knives and controlled items cannot be sold to persons under 18 years of age. If your order includes a South Austrlian address, you will be prompted to complete an age verification process after checkout.
Verification Process
You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.
Failure to complete this verification may result in delays in processing your order. To ensure secure processing and delivery of your order, we require identity verification for all shipments to Queensland. Customers must provide one of the following valid forms of identification:
- Driver’s license
- Passport
- Government-issued ID (local or national)
The name on the ID must exactly match the name on the billing address. If a different name is used (e.g. nickname), or if a translated name appears that does not match the ID, we will be unable to verify your identity.
Verification Requirements
You must complete the Idefy verification process in full before your order can be processed.
The name provided at checkout must exactly match your government-issued identification. Use of nicknames, abbreviated names, or maiden names not shown on your ID may result in verification delays or failure.
Any incomplete or unsuccessful verification will delay order processing. Orders will remain on hold until verification has been completed and approved. Once verified, orders will be released for processing and dispatch.